At The Travel Xpertz, we aim to provide flexible and transparent booking experiences. While we strive to assist with cancellations and modifications, all bookings are subject to the terms and conditions of the respective rail service providers.

How to Cancel

To cancel your booking, please contact us directly:
Phone: +1-877-498-9969
Email: support@thetravelxpertz.com

General Cancellation Guidelines

• Cancellations must be requested at least 24 hours before departure.

• Same-day cancellations are typically not eligible for refunds.

• Refund eligibility depends on the fare type, route, and provider policy.

• Non-refundable tickets cannot be canceled or modified after confirmation.

• Cancellation requests are only accepted via phone or email.

Possible Fees

• A cancellation fee may apply, depending on the provider’s terms.

• If your ticket is refundable, the fee will be deducted from the refund amount.

• If the ticket is partially used, no refund will be available.

Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to the original method of payment.

• We will notify you via email once the refund is initiated.

Changes to Bookings

• Date or time changes may be allowed, depending on fare rules.

• Some bookings may require full cancellation and rebooking.

• Change fees may apply.

For any questions or help regarding cancellations, our support team is always available to assist you. We’re committed to making your experience as smooth and stress-free as possible.

Flight, Hotel & Holiday Bookings Cancellation Policy

TheTravelXpertz is a third-party booking service — we are not an airline, hotel, or travel provider. We assist customers in finding and reserving the best available travel deals. Cancellation and refund policies are determined by the respective airlines, hotels, or travel providers, and not by us directly.

Please read the following carefully:

• All cancellations are subject to the terms and conditions of the airline, hotel, or package provider at the time of booking.

• Some bookings may be non-refundable, while others may carry cancellation charges or allow free cancellation within a specific window.

• We will assist you in processing your cancellation request, but any refund amount and processing time depend on the provider’s policy.

• Holiday package cancellations (flights + hotels) may have combined conditions that apply separately to each component.

• We recommend confirming the cancellation policy before making a final booking to avoid unexpected charges.

• Our own service fee, if applied, is non-refundable once the booking is confirmed.

If you need help understanding your options, just give us a call — we’re available 24/7 to assist you.